The Maven WebChat Beta Program is live!
Have you tried our first foray into live chatting with customers? Maven is entering the world of chatbots and we would love businesses to welcome us on to their websites with our first chatbot experience.
WebChat customer service saves time for both you and the customer. Web chat is the fastest and most informal way of interacting with customers.
Customer service utilizing a combination of live chat with a human agent and automated bot support is essential to your e-commerce store. A combination of the two will greatly improve the experience of your customers and your team. Automated chatbots allow you to engage with many customers in the same amount of time it might take a live agent to engage with just one, without driving up costs. Automated chatbot tools will help you improve efficiency, scale your business and provide your customers with an incredibly convenient and easy way to get the answers and support they need at any time.
We know that customers value both speed and convenience when shopping online now more than ever. Chatbots allow you to offer your customers support 24/7 in the most convenient way. In fact, 69% of consumers prefer chatbots because they provide quick answers to simple questions and 64% of consumers say the best chatbot feature is 24-hour service.
According to Live Person’s 2021 Consumer Preferences Survey, 77% of consumers are more likely to make a purchase if they could browse or get answers over messaging and according to Zendesk, 75% of customers are willing to spend more with companies that give them a good customer experience.
We also know your time is valuable, and Maven WebChat comes with pre-configured bots that handle many of the more frequent customer service cases that small businesses encounter. They are ready to launch on your site out-of-the-box.
With these automations, your live agents will only be assigned to handle cases when the bot isn’t able to resolve the case. Instead of spending so much time on repetitive tasks, your team can now focus on more complex revenue-driving opportunities (such as upselling and providing personalized product recommendations). Maven WebChat will help you fulfill the customers’ desire for speed while putting your team in a place to spend their time on higher-value aspects of the business.