Rate How We Are Doing πŸ‘ŽπŸ‘

Customers can engage with the feedback chatbot at the end of their conversation.

πŸ€” Don't be left wondering how your customers feel about their experience with our chatbots and your agents.

For businesses wondering how their customers are feeling after they receive assistance from the Maven WebChat chatbots and live agents, we have a built-in post-chat customer satisfaction survey to capture customers' feedback on their recent conversation, so you can gauge the temperature of customers and improve service in the future.

‍We make it quick, engaging and easy.

At the end of conversations using Maven WebChat, customers will be asked to rate their overall satisfaction with the service they received with a thumbs-up or thumbs-down (πŸ‘ πŸ‘Ž) and be given the option to provide additional feedback about why they gave their rating.

As business owners know, when growing their customer base, "it’s vital for companies, in this era, to be focused on boosting their customer satisfaction than any other factor."

As more businesses turn to this feature or provide a survey to their customers, "loyal customers take this as an opportunity to give feedback to the companies. And they are more likely to appreciate your product or service and suggest to you the changes they further need in product or services."

There is now a sounding board present for customers to let businesses know what would improve their shopping habits and, in turn, feel more invested in the growth of the business by wanting to see it flourish. Welcoming recommendations, criticism, and applause are all invaluable sentiments that make a business tick and revamp itself.

However, the general malaise felt by customers when it comes to surveys have led businesses to want to stray away from conventional methods to obtain information from their customers.

πŸ’ͺ Enter: chatbots to do the heavy lifting.

"When we talk about surveys, generally, people feel it’s a tiresome task to do. But with a chatbot, it’s easy, fun, and engaging for the customers and helps businesses make better business decisions."

The advancement in conversational AI technology and the inclusion of this format in how businesses function will continue to improve how customers engage with a business when shopping. With that, customers will continue to find the more instantaneous ways of getting questions answered, products purchased, and feedback provided as a much more inviting experience.

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