Maven WebChat
June 16, 2022

Maven WebChat is live!

Have you tried our first foray into live chat? Maven is entering the world of chatbots and we would love businesses to welcome us on to their websites with our first chatbot experience. Our Product team is hard at work expanding the functionality and capabilities of the Maven WebChat reach, but in the meantime, you can service your customers with back and forth messaging to respond to any inquiries in real time.

The first step is to log into your Shopify store and look for the Maven WebChat app to add.

Next you will want to add the Sales Channel to your Shopify store.

The following screen will appear to take you through the steps to maneuver the onboarding process.

As you enter in your business details, create a logo to go on the chat window, pick an appearance color that aligns with your brand, and customize a welcome message when customers hover over the chatbot widget, you will be able to lean into a new communication tool to assist with your customer service needs.

Direct messaging with your customers is the first step in the Maven WebChat evolution and when you log back into your web console, which you will be directed to do after your onboarding is complete, you will be able to monitor open messages that require your attention.

👉 Download Maven WebChat

For a full look at the onboarding process, please see our video compilation:

Once the onboarding process is complete, you are now free to use an array of features available to help improve your customer experience:

  • Welcome Message with a menu of customer service options
  • Order Status automation chatbot
  • Shipping and Refund Policies chatbots
  • Cart Awareness and Cart Abandonment chatbots to boost sales and lower abandonment rates
  • Agent Escalation to speak to a member of the business with up to 24/7 support
  • Set business Away Hours to provide customers with weekly availability
  • An Analytics dashboard to showcase conversation insights, cost savings, and engagement rates at various time intervals
  • Share products and images directly in a chat from your WebConsole or mobile app
  • Email and push notifications when a chat is escalated to a live agent and new messages received
  • Omnichannel Support to integrate Meta and Instagram messages in one place
  • Automation to help customers request a Return for their order
  • New customers to be prompted with a discount code towards a first purchase
  • A chatbot feature that provides customers with a reminder about free shipping at a certain order total
  • Maven Business mobile companion app to take conversations on the go

In order to improve your customer experience, you can download Maven WebChat on Shopify right now for a 30 day free trial. Once that is complete, at only $30/month, you can subscribe to Maven WebChat and will be able to see how our chatbot will save you time and money with our automated customer support platform.

👉 Download Maven WebChat for Shopify