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Maven WebChat is tirelessly at work brainstorming, developing, and taking into account feedback that will help to better prepare us for next year. Businesses are becoming more savvy in how they want to offer customers an experience when shopping that is easy and informational. Customers want to spend wisely while the economy teeters on a possible recession, so it is important that the shopping process be fluid.
Maven WebChat is focused on three important tiers in 2023 to make live chat and conversational AI easier for businesses and customers alike:
Maven WebChat is taking into account new developments we are seeing for next year in the industry to remain competitive with the wants and needs of businesses:
Chatbots acting as voice assistants
Chatbots need to improve on intelligence
Chatbots to continue to take the place of call centers
Chatbots are recalibrating the payment process
More progress is looming ahead, and Maven WebChat is excited to be able to provide our businesses with more improvements to make their customer service more streamlined. As we wrap up this year and look to 2023, we will keep an eye on the trends ahead and assess all the feedback we can from our businesses.