Increasing AOV with Free Shipping
Offering free shipping over a certain amount is a proven way to drive customers to spend more and is a great tactic to optimize your e-commerce AOV. Free shipping upsell chatbots to the rescue.
📊 WebConsole & Mobile App Analytics provides you with key conversation metrics to help you assess and understand how Maven WebChat is performing for you.
The Insights panel provides you with high-level metrics on conversations, engagement, time saved by the bots, as well as estimated cost savings generated by the bots. The Customer Feedback section at the bottom of the Analytics panel will give you insights into how your customers rate their chat experience.
Total conversations during this time period.
Number of bot managed conversations.
Number of live chat conversations.
Percentage of website visitors that used Maven WebChat.
Estimated Cost Savings
Estimated cost savings on customer service with Maven WebChat through the bots.
In the WebConsole > Click the Graph icon on the left hand panel.
Gain insight into how customers feel about their experience with our customer feedback chatbot.
Our customer feedback chatbot will automatically ask customers to rate their experience at the end of their conversation.
View your Analytics in our mobile companion app by tapping the graph icon.