In 2022, chatbots are everywhere.  Consumer sentiment towards chatbots continues to grow, with positive sentiment towards chatbots nearly doubling in 2021 compared with the previous year.

There is no denying that as consumers are shopping online more than ever and with customer expectations rising, the need for fast, convenient, and around-the-clock customer support is vital. This is exactly what chatbots can provide your business with, all at a fraction of the cost of a human customer support agent. 

Below is a round-up of 11 vital chatbot statistics for you to be aware of when considering chatbot adoption.