Maven WebChat Full List of Features & Automations

Maven WebChat is a customer service platform for Shopify businesses to help streamline and automate support, while also helping drive sales.

Packed with simple, powerful tools, Maven WebChat will help you transform the way you communicate with your customers and manage your customers and business needs, simply and effectively. 

Maven WebChat is designed to be easy to setup, simple to use, and fully self-service. This means that even our chatbots don’t require any setup from users, they come ready to assist customers as soon as you install the app to your Shopify store. 

Features 

Live Chat (Unlimited) 💬

Engage with visitors on your site in real time with live chat. Unlimited number of live chat conversations monthly. 

AI-Powered Chatbots (Unlimited) 🤖

Preconfigured support & sales chatbots at your fingertips. All included in your plan.

Mobile App 📱

Chat with customers, view requests and analytics wherever you are using our mobile app.

Share Product Catalog 👕

Share your products with customers directly in the chat. Your entire Shopify catalog is integrated with your live chat. 

Multi-Channel Social Connect 📲

Manage Meta & Instagram direct messages directly in our console. Simply connect in the WebConsole in under a minute. 

Analytics 📊

Prebuilt dashboard to help you improve your sales. Analyze engagements and see time & cost savings from our bots.

Satisfaction Survey 👍

Gather feedback on customer chat experience after they receive support. View results in your WebConsole Analytics dashboard. 

Ask About a Product Feature/Automation ❓

Below the product description, you will see a clickable text field that says ‘Questions? Chat with us.’ Built to assist customers with product-specific questions, when a customer clicks on the field, the chat window will open up and ask for their question before escalating to a live agent. 

Account Management 

WebConsole 

Admin center to handle your chats, manage account settings, view analytics, and keep up with notifications and updates. 

Manage Availability 

Set your live chat hours of availability. When you are away, customers can leave a message and email address with the bot so you can follow-up later.

Customizable Widget

Customizable chat window to match your website branding.

Email & Desktop Notifications

Receive notifications for new chats so you never leave a customer hanging.

Shopify Integration

Seamless integration with your Shopify store. Download to live in under 5 minutes. 

Email Follow-Up for Away Messages 

Reply to messages received outside of your available live chat hours directly in the WebConsole. When you are set to away, the bot asks customers to leave their name, email and question, and you can easily reply via email directly from the admin chat list. 

AI-powered Chatbots 🤖

All of our bots come ready out-of-the-box, so there is zero setup on your end. Once you install Maven WebChat on your Shopify site, the bots will start assisting your customers immediately (24/7).

Our fully integrated chatbots are built to handle the most frequent customer support inquiries so you can spend your time elsewhere. We also have chatbots designed to help you boost sales, so you can drive conversions without you needing to lift a finger. 

🤖 Chatbots for Service 

Order Status Bot 

  • Customers can easily track any order, instantly, without needing to speak with a live agent. 

Returns Bot

  • Customers can easily start a return any time of day with our bot. You will see all return requests in our Admin WebConsole, so you can start processing them at your convenience. 

Away Hours Bot

  • Once you set your hours of availability in our WebConsole, when a customer wants to speak with a live agent outside of your available live chat hours, our bot will ask them to leave a message and their email so you can follow up with them later. No customers waiting around when you are away. 

Customer Feedback Bot

  • Our bot gathers feedback after every chat session so you can better understand how you’re doing and act on this feedback. 

Cancel & Refund Bot

  • Our bot can help customers cancel an order before it has shipped if they purchased it by mistake or provided the wrong address. 

🤖 Chatbots for Sales

New User Welcome Discount 

  • Proactively incentivize new customers to make a purchase by greeting them with a 10% discount code. Maven WebChat automatically creates this code for your store when you install.

Upsell with Free Shipping 

  • Automatically let your customers know how to qualify for free shipping while they shop after they add a product to cart. Increase order value by highlighting your free shipping offers.

Cart Abandon Bot 

  • Our CartAware technology knows when someone adds a product to their cart, and more importantly when they abandon it. Our bots will proactively message these customers asking if they have questions about the product, removing any hesitation to purchase. 

Shipping & Refund Information

  • Customers can quickly access important information regarding your shipping and refund policies without needing to chat with a live agent.
Download Maven WebChat for Shopify Now (30-Day FREE Trial)
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