Maven WebChat Insights provides you with key conversation metrics to help you assess and understand how Maven WebChat is performing for you.
The Insights panel provides you with high-level metrics on conversations, engagement, time saved by the bots, as well as estimated cost savings generated by the bots.
View your Analytics on the desktop WebConsole or in our mobile companion app.
In the WebConsole > Click the Graph icon on the left hand panel.
Total conversations during this time period.
Number of bot managed conversations.
Number of live chat conversations.
Percentage of website visitors that used Maven WebChat.
Estimated Cost Savings
Estimated cost savings on customer service with Maven WebChat through the bots handling conversations.
Gain insight into how customers feel about their experience with our customer feedback chatbot.
Our customer feedback chatbot will automatically ask customers to rate their experience at the end of their conversation.
View your Analytics in our mobile companion app by tapping the graph icon.