The Maven Business mobile app is a companion app for Maven WebChat allowing you to take your conversations on the go. It’s designed to let you quickly respond to customer inquiries on your mobile device, no matter where you are.
You can download the mobile app from your app store:
To log into the mobile app, use your email associated with your Maven WebChat account. Make sure you have completed the Maven WebChat onboarding process and installed the app on your Shopify website.
Check your iOS settings to make sure notifications are turned on for the mobile app.
If you forget to set your notifications, there will be a pop up screen in the mobile app to remind you to do so to better manage customer expectations.
Same as the desktop notifications, you will only receive notifications for:
You will not receive notifications for conversations being managed by our ChatBot.
Important note - You must exit the desktop WebConsole browser page when you want to receive mobile notifications for the mobile app, otherwise, push notifications will NOT be sent to your phone.