Cancelling an order before it is shipped can occur for customers who mistakenly purchased the wrong product, provided the wrong shipping address, or just changed their minds and do not want it sent.
Cancel Automation Available
Maven WebChat offers customers a quick way to get in touch with the business to make sure their order is stopped in time.
We have provided a flow that can help curb any unnecessary issues instead of the customer trying to call or email the business.
Status of a Refund
Customers who have confirmed a return or cancellation of an order and now are looking for a refund or the status of one that has been processed can reach out to the business through the chatbot as well.