Asking for a Return

Customers requesting a return on a purchase

When a customer types into the Maven WebChat chatbot on your website interface that he/she would like to return an item (or a variation of this particular issue), an automation flow will begin to satisfy the request of the customer.

The bot will ask for an order number to confirm
If there is a match, the bot will pull up the order in question
The business will need to reach out directly to the customer, and a reason for the return will help in advance

The return request will then populate in the chat list where you can log into the WebConsole and search under the Follow Up: Return filter to view the request.

A return icon will appear next to the chat to signify the return. You can click on the icon to see a dropdown to close the conversation if the chat is still open. The chat will then return to the All Conversations filter.

Back to:
Maven WebChat