Maven Messenger Terms of Use

These Maven Messenger Terms of Use (“TOU”) are between you (“you” or “your”) and Maven (“Maven,” “us,” “our” or “we”) and govern your download, access and/or use of Maven Messenger via our mobile app, our website, or other available channels, to communicate with Maven, individuals, companies, experts and other third parties (“Service”). By downloading, accessing and/or using the Service, you agree to the TOU, so please read them carefully. Please also carefully review our Privacy Policy.  It explains how we collect, use and share information about you when you use the Service. If you do not accept the TOU or the Privacy Policy, then you may not use the Service.

About Maven Messenger

What Does Maven Messenger Do?  Maven is an integrated conversational AI experience that you can use via a dedicated app that you download to your handheld device or via a web client.  Maven Messenger helps facilitate your interactions with content, individuals, brands, influencers and other third parties through messaging conversations, where you can share and solve questions and pursue digital journeys, while seeking others’ guidance and expertise.

Your Information and Profile.  While we collect certain information in order to register you with Maven, you may use Maven with or without adding additional optional information to your user profile.  Adding optional information to your profile will allow us to better optimize and personalize the Service for you.  You are responsible for updating your information and profile, including any content preferences and election to receive proactive updates from Maven, and the activities that occur under your account.

Brands, Experts and Influencers. Based on the questions you ask, Maven may suggest content, information or answers from brands, experts and influencers on the Maven network. Maven Messenger can help connect you into a one-on-one conversation with a brand, expert or influencer, where you can have a dialogue and may be able to conduct transactions. You can also choose to add one or more of your contacts to this conversation to create a group conversation.

Community. The Community feature lets you interact with content provided by other Maven users, thank users who provide helpful content, provide answers and content to Community members and engage in one-on-one or group conversations.

Consent. By using Maven, you agree that Maven may use your phone number, username any other personal data that you choose to share with Maven.  If you ask Maven to connect you to brands, experts, influencers or other third parties, you agree that Maven can share your information with those third parties and send and receive messages on your behalf. Maven may from time to time ask you to provide one or more additional consents.  If you are not willing to provide a consent or other confirmation requested by Maven, your license to use the Service will automatically terminate and your access may be suspended until you provide the consent or confirmation. You will not take action under CAN-SPAM, TCPA or any other applicable laws, rules or regulations regulating messaging against Maven, individuals, brands, experts, influencers, community members or other third parties that form part of the Maven Messenger network.  

Your Device and Account. You must give Maven the phone number of a mobile device that you own and update us if your number changes. You are responsible for your mobile device and any related equipment and service plans you need to use the Service.  We cannot guarantee that you will be able to access the Service on all devices or in all geographic locations.  Please be careful with your device, as you are responsible for any activity that happens through your Maven Messenger account.

Messaging. You understand that wireless carriers may charge fees for data, messaging and/or other wireless access when you use the Service and that you are responsible for these fees. You may choose to opt out of communications from Maven Messenger during the registration process or by otherwise communicating your preferences to us. You may choose to opt out of communications with an expert, influencer or a brand that Maven connected you to at any time by leaving the conversation.  You can manage a group conversation by leaving the conversation and/or by adding and removing contacts from the conversation at any time.

Our Software

License. Maven gives you a personal, worldwide, non-assignable and non-exclusive license to access and use the Service solely for your personal enjoyment, as permitted by the TOU.  We retain all rights not specifically given to you. Your license does not give you the right to copy, modify, create derivative works from, sell, distribute, transfer or license any part of the Service or included content, and you may not reverse engineer, alter or modify, or attempt to extract source code from, any part of the Service, or access the Service or any content to build a similar or competing service.  You may terminate this license at any time and for any reason by deleting the app and/or closing the web client and discontinuing your use of the Service.   

Ownership. Maven exclusively owns all intellectual property rights in the Service, including any copyrights, trademarks, trade secrets, patents, technologies, information, know-how and, except for Community content that is licensed to us as described under “Content on Maven Messenger,” owns all rights in any content or data transferred or received through the Service, including any metrics, data, and information generated by Maven, the Service, or our systems, whether pre-existing or created after the date that you agree to these TOU, including any modifications, enhancements, and derivatives to such intellectual property rights.

Content on Maven Messenger

User Content. As a Maven Messenger user, you can send and share information, such as content, data, text, graphics, photos, video, and more, as well as exchange messages with experts, brands, influencers and other third parties. All content is the sole responsibility of the person who makes it available. We may review content sent through the Service or published to the Community to ensure it meets our policies and is not illegal, and edit and/or remove content if we feel it is necessary (for example, if it violates our policies or the law), reasonable, or improves user experience.  While we have the option to review user or third party content, please don’t assume that that we do. You understand that your submissions or responses to your submissions may not display in real-time if we choose to review or moderate content.  We can’t guarantee that content will be accurate, reliable or complete. You may encounter content through Maven Messenger that you find offensive, indecent or objectionable.  We are not responsible for any user or third party content.    

Community Content. If you share content in the Community, Maven will identify you as the contributor of the content, share location information, and allow other users to browse, view and read your content and respond to it by sending you messages. When you share this content, you grant Maven a worldwide, royalty-free, non-exclusive, transferable and sublicensable license to use, host, copy, store, modify, publish, create derivative works from, and distribute the content (or any part) and to incorporate it in other works in order for us to improve Maven Messenger or develop new services. This license continues even if you stop using our Service and includes the right for us to make your data and content available for distribution or publication by companies that Maven works with.  Make sure you have all necessary rights to submit content to Maven Messenger and grant us this license.

Reporting Inappropriate Content. To report and/or block any inappropriate content, please contact Maven or the support bot through the app or web client.

Acceptable Use

By using the Service, you certify that you are over the age of 18 and that you will comply with all applicable laws. If either of these statements are not true, you must stop using Maven Messenger immediately. You also must follow our acceptable use policies below.  We can terminate your access to the Service at any time without notice if you do not comply with the TOU and we reserve the right to delete your information.

You agree you will not:

  • Violate any intellectual property, privacy or other third party right.
  • Use the Service in any unlawful or unethical way.
  • Hack or attempt to gain unauthorized access to the Service.
  • Reverse engineer, decompile, or otherwise try to derive our source code.
  • Use the Service to send junk email, spam or other unsolicited messages.
  • Defame, abuse, harass, stalk, threaten or impersonate others.
  • Send inappropriate, profane, obscene, racist, indecent or unlawful content.
  • Use the Service to solicit, facilitate or conduct illegal transactions.
  • Infect the Service with any virus, Trojan, worm, corrupted file, or similar program.
  • Damage, disable, overburden or impair Maven’s servers or network.
  • Operate robots or spiders to scan Maven’s databases or web pages.
  • Falsify or delete any copyright management information or other proprietary designations.
  • Provide support or resources to any terrorist or illegal organization.
  • Export the Service to any restricted country or prohibited or restricted party.
  • Use the Service if you are located in any restricted country or any restricted parties list.
  • Disguise your location through IP proxying or other methods.
  • Violate any applicable laws, these TOU or the terms of our Privacy Policy.

Third Party Services

Third Parties. We do not control how a third party may use your data. Use of your data by the third party is governed by its terms and policies. If you choose to enter into a transaction with a third party, any contract formed will be between you and the third party, not Maven. The third party is responsible for the sale and provision of its products and services and for handling any claims or other issues you may have. We are not responsible for third party acts, omissions, services, applications, technology or policies.

Integrations. We may work with other companies to offer integrations or additional functionality through the Service. If you choose to use a third party integration or functionality, or ask Maven to connect you to a third party, you authorize Maven to share your data with the third party for product interoperation. If you do not want us to share your information, please do not use these offerings. We may choose to turn off third party integrations and functionality at our discretion from time to time.

Paid Services. Maven Messenger may facilitate interactions, conversations and transactions between you and third parties, including individuals, experts, influencers and brands. To complete potential transactions, Maven Messenger may enable you to process a payment through one or more methods, including via Maven Messenger-provided or third party functionality. If you submit payment information to us or a third party, you give us or the third party, as applicable, permission to charge you when payment is due for all related costs plus any applicable taxes and fees.

Third Party Content. Maven may contain sponsored third party content or advertisements. The type, degree and targeting of advertisements are subject to change, and you understand that we may place advertisements when we display any content or information on the Service, including your content.

Third Party Advice. If you communicate with any expert, brand, influencer, Community member or other third party, any opinion, response, advice, prediction or other information shared by the third party is provided for entertainment purposes only. You are solely responsible for verifying the identity, qualifications, credentials, biography, licenses held and other relevant information about any third party you communicate with.

Third Party Certifications. Any information you receive from someone in a field requiring a license to practice or certification is provided for informational purposes. You should not make important health, legal, financial or other decisions based on third party advice provided via the Service. We recommend you visit a qualified professional. Relying on such advice you receive through a third party on Maven is at your own risk and we are not responsible for any loss or damages you may have. If you hold yourself out as a licensed individual, please respect our Community and ensure that you are actually licensed for the services you provide in each jurisdiction in which you offer them.

Maven respects intellectual property rights and asks our users to do the same. To report a potential copyright violation and request that we remove any infringing content we are inadvertently hosting, please email a completed copyright notice to the email address here. Before you submit a notice, you may want to message the Maven Messenger user you believe may be violating a copyright to attempt to resolve the issue directly. Please include the following information in your notice:

  • the signature of the person authorized to act on behalf of the copyright owner;
  • a description of the copyrighted work that you believe has been infringed;
  • a description of the content in Maven Messenger you believe infringes the copyright;
  • your physical address, telephone number and email address;
  • a statement that you in good faith believe the disputed use has not been properly authorized; and
  • A statement under penalty of perjury that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf.

You can also mail a copyright notice to our copyright agent:

Copyright Agent c/o Maven's Legal Department
475 10th Avenue, 5th Floor, New York, NY 10018 USA

Liability and Disclaimers

Maven Messenger does not provide access to emergency services or service providers.  If you are thinking about suicide, if you feel you may be a danger to yourself or others, or if you otherwise have any medical emergency, please immediately notify the police or emergency medical services in your area.   


You will defend, indemnify, and hold harmless us, our affiliates and our employees, contractors, directors, suppliers and representatives from any and all liabilities, damages, claims, and expenses, including reasonable attorneys’ fees, that arise from or relate to your use of the Service; violation of the TOU; or infringement of any third party intellectual property or other right.  You also agree not to hold us liable for any losses or damages that you may experience as a result of your use of the Service or any opinion, response, advice, prediction, information or other service provided via Maven Messenger. 



The Service may not be used in any country where download or use would violate local law. You can review the most current TOU by clicking on the "Terms of Use" link on Maven’s website.  We reserve the right to update or change the TOU or the Service at any time without notice. Changes to the TOU will be effective immediately upon posting on our website and you agree to the updated TOU or Service changes by continuing to use the Service.  If you are located in the United States, your use of the Service is governed by Delaware laws and you consent to exclusive venue and personal jurisdiction in Delaware. If you are located outside of the United States, your use of the Services is governed by the laws of England and you consent to exclusive venue and personal jurisdiction in England. We may assign our rights and obligations under the TOU to any of our affiliates or in connection with a merger, acquisition or asset sale.

The brands, experts and influencers that you communicate with via the Service are intended third-party beneficiaries that can enforce the TOU. Failure to enforce any portion of the TOU will not be considered a waiver.  If any provision of the TOU is deemed unlawful, void or unenforceable, then that provision is hereby removed from the TOU and does not affect validity and enforceability of the remaining provisions. In some jurisdictions you may have legal rights as a consumer.  Our TOU are not intended to limit consumer legal rights that may not be waived by contract.  We always appreciate your feedback or other suggestions about the Service, but you understand that we may use this content without compensation or obligation to you to improve our products and services. 

Launch Date: July 24, 2020
Last Updated: N/A